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Installation and setup

Carrier Calculated Shipping (CCS)

Carrier Calculated Shipping (CCS) is a Shopify feature required for our app to work. It displays a list of the nearest InPost pickup points in checkout based on the customer’s address. Without CCS enabled, the app cannot show shipping methods in checkout.

Important: Only Shopify can enable CCS - unfortunately, we have no way to do it ourselves. Send the message templates below to Shopify in the Help Center chat, after clicking Chat with a human and being connected to a support agent. Shopify’s AI assistant will not enable CCS - ask to talk to a human.

How to enable CCS

CCS is not available on all Shopify plans by default. It may need to be enabled by Shopify Support, or it may be included with certain plans. Below are the main options. For the total cost of the app together with CCS, see: Pricing and billing.

Option 1: Annual billing (Grow plan) - most popular

Requirements: Grow plan, billed annually
Cost: Free (CCS is included at no extra cost)

  1. Log in as the store owner

  2. Go to Settings → Plan → Change plan → Pay annually to switch to annual billing

  3. Contact Shopify Help Center, click Chat with a human, and ensure you are connected to a support agent

  4. Use this message template:

    Good day, I understand that Carrier-Calculated Shipping is available at no extra cost on the Grow annual plan. Could you please enable this feature for my store? Thanks in advance!

Bonus: You save 25% on your Shopify subscription with annual billing.

Option 2: À la carte (Grow plan, monthly)

Requirements: Grow plan, billed monthly
Cost: +$20 USD per month

  1. Log in as the store owner

  2. Go to Shopify Help Center

  3. Click Chat with a human and ensure you are connected to a support agent

  4. Use this message template:

    Good day, I understand that enabling Carrier-Calculated Shipping comes with an extra $20/month fee on the Grow monthly plan. Could you please add that feature to my store? Thanks in advance!

Option 3: Advanced plan

Requirements: Advanced Shopify plan
Cost: Free (CCS is included)

  1. Log in as the store owner
  2. Go to Settings → Plan → Change plan to upgrade to Advanced

CCS can be disabled automatically

Shopify may automatically disable CCS when your store subscription changes - for example after a plan change, a change of billing frequency or currency, or pausing and reactivating the store. The app then stops displaying pickup points even though its settings have not changed.

If pickup points suddenly disappeared from checkout, first open the app - an error message indicates that CCS is inactive - then follow the CCS enablement instructions above again. For other possible causes, see: Pickup points are not showing in checkout.