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FAQ

Which countries does the app support?

The app supports delivery to pickup points in the following countries:

Country Pickup point network
Poland InPost
United Kingdom InPost
Italy InPost
Spain InPost
Portugal InPost
France Mondial Relay
Belgium Mondial Relay
Netherlands Mondial Relay
Luxembourg Mondial Relay
Austria Austrian Post
Hungary Express One

Outside Poland, InPost operates under more than one brand - hence the different networks in the table. Mondial Relay is InPost’s own network: InPost acquired it a few years ago and is gradually rebranding it to InPost across all of its markets, so the name your customers see may change over time. In Austria and Hungary, delivery runs through local partners. Learn more: What names are pickup point delivery methods listed under?

Shipping cost and currencies

For each country, you set the shipping cost, the free shipping threshold, and the minimum order value separately - in the currency you choose for that country. It does not have to be a currency your store supports. If your store does not support the chosen currency, Shopify automatically converts the shipping cost to the checkout currency - see What happens if the store doesn’t support the currency set for a given country?