Skip to main content

FAQ

Which countries does the app support?

The app supports delivery to pickup points in the following countries:

Country Pickup point network
Poland InPost
United Kingdom InPost
Italy InPost
Spain InPost
Portugal InPost
France Mondial Relay
Belgium Mondial Relay
Netherlands Mondial Relay
Luxembourg Mondial Relay
Austria Austrian Post
Hungary Express One

Outside Poland, InPost operates under more than one brand - hence the different networks in the table. Mondial Relay is InPost’s own network: InPost acquired it a few years ago and is gradually rebranding it to InPost across all of its markets, so the name your customers see may change over time. In Austria and Hungary, delivery runs through local partners. Learn more: What names are pickup point delivery methods listed under?

Shipping cost and currencies

For each country, you set the shipping cost and the free shipping threshold separately - in that country’s currency: PLN, EUR, GBP, or HUF. If your store does not support the destination country’s currency, Shopify automatically converts the shipping cost to the store currency - see What if the store does not support the currency of a given country?