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Installation and setup

Recommended store settings

To seamlessly ship orders to pickup points, we recommend changing the following settings in the store:

Required email, first name, last name and phone number

  1. Go to Settings → Checkout
  2. Scroll down to Customer contact method
  3. Select Email
  4. Scroll down to Customer information
  5. In the Full name section, select Require first and last name
  6. In the Shipping address phone number section, select Required
  7. Click Save

Remove manually added pickup point rates

If the shipping settings contain a manually added rate such as “InPost Locker” (e.g. from before the app was installed), it’s best to remove it. A customer can select that rate instead of the app’s shipping option - and then the order does not contain a pickup point ID.

If you use additional shipping profiles

The app shows in its settings which shipping profiles it is enabled in. Make sure the app is enabled in every profile that contains products shipped to pickup points - products in a profile without the app will not see pickup points in checkout.

If you offer Apple Pay or Google Pay via Shopify Payments / Stripe

When customers pay with the Apple Pay and Google Pay express checkout buttons - on the product page, in the cart and at the top of the checkout - pickup points are not shown. We recommend hiding these buttons in your theme or turning Apple Pay and Google Pay off. Apple Pay chosen as a payment method in checkout works normally.

Learn more: Pickup points with Apple Pay and Google Pay.

If your store has more than one location

Adjust the shipping settings so that shipping rates are calculated only from the primary location.

  1. Go to Settings → Shipping and delivery
  2. Under Shipping profiles, click General profile
  3. Under Fulfillment location, click the three-dot icon next to a location and choose Manage location
  4. Select Don’t ship from this location and click Done - repeat this for all locations except the primary one

If you are using the Google & YouTube app

The Google & YouTube app syncs the shipping rates set in your store settings by default. Unfortunately, it ignores rates from shipping apps such as ours. The only solution is to turn off the sync of delivery methods and add them manually in Google Merchant Center.

Warning: If you do not disable sync, the Google & YouTube app will delete the manually added shipping options during the next sync. We reported this issue to Shopify, but it is unlikely that it will be fixed soon.

  1. Go to Sales channels → Google & YouTube
  2. Go to the Settings tab
  3. In the Your product feed settings section, next to Shipping settings click Manage
  4. Select Manually set up shipping settings in Google Merchant Center
  5. Click Save
  6. Go to Google Merchant Center
  7. Go to the Shipping and returns tab
  8. Add your shipping options, including delivery to pickup points