Can the customer choose a different pickup point than the suggested ones?

Buyers can only choose from the nearest pickup points, determined by the shipping address they enter. We know this is not a perfect solution, but it proves sufficient for most customers.

As soon as Shopify allows apps to extend the checkout page further, we will add the option to select any pickup point.

Until then, the buyer has three options:

1. Change the shipping address to one near the preferred pickup point and select that point.
2. Add a note to the order.
3. Contact the store after placing the order.

It’s worth suggesting the first option directly in checkout, for example with the notice: “If you’d like to select a different pickup point, change the shipping address to one closest to the desired pickup point.” See: How to add information when selecting a shipping method?

You may also consider our other app, Atlas Pickup Points. It works differently and does not have this limitation.