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FAQ

What names are pickup point delivery methods listed under?

Names depend on the country and language. Depending on the market, shipping options may appear under the InPost brand, under Mondial Relay - InPost’s own network, gradually being rebranded to InPost - or under a local partner brand (e.g. Austrian Post, Express One). The app automatically adapts shipping option names to the local language and naming conventions. For the list of countries and networks, see: Which countries does the app support?

InPost naming in Poland

In Poland, shipping options use InPost’s official naming - e.g. InPost Paczkomat 24/7 - which matches InPost’s naming requirements, including those of the Standard InPost program.

If you need a different shipping option name, contact us - we’ll be happy to change it for your store. Keep in mind: if your shipping tool maps shipping options by name, update the mapping after the name changes.